Family and Patient Advisors

Working together to help improve our hospital

What is a patient and family advisor?

A patient and family advisor is someone who:

• Wants to help improve the quality of care for all patients and family members at the Lady Dunn Health Centre
• Gives feedback to the hospital based on his or her own experience as a patient or family member
• Helps the Lady Dunn Health Centre plan changes to improve how patients are taken care of
• Works with the hospital for either short-term or long-term commitments, depending on the project
• Volunteers his or her time—usually one meeting every 3 months

Patient and family advisors provide a voice that represents all persons who receive care at Lady Dunn Health Centre.

They partner with hospital doctors, nurses, and administrators to help improve the quality of the hospital’s care for all patients and family members.

What do patient and family advisors do?

Patient and family advisors helps the Lady Dunn Health Centre in the following ways:

• Sharing stories. Advisors help by talking about their health care experiences with clinicians, staff, and other patients.
• Participate in discussion groups. Advisors tell the Lady Dunn Health Centre what it’s like to be a patient at the hospital and what can be done to improve.
•  Review or help create educations or informational materials. Advisors help review or create materials like forms, health information handouts, and discharge instructions. Advisors help the hospital make these materials easier for all patients and family members to understand and use.
• Work on short-term projects. Sometimes advisors are asked to partner with the Lady Dunn Health Centre in making improvements—for example, helping to plan and design the palliative care suite.
• NEW 2018-2019—be involved in the LDHC Quality Improvement Plan submitted to Health Quality Ontario

Who can become a patient and family advisor?

An advisor can be a patient or a family member that has received care at the Lady Dunn Health Centre in the last two years and are not a family member to any staff of the Lady Dunn Health Centre.

If you know of someone who would be interested in becoming a Patient or Family Advisor,
please have them contact:

Coordinator of Quality & Risk

Call: (705) 856-2335 x3219
Email: quality@ldhc.com