Lady Dunn Health Centre’s Commitment to Accessibility
Lady Dunn Health Centre (LDHC) is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act (2005), and Ontario's acessibility laws.
Lady Dunn Health Centre (LDHC) is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.
LDHC is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.
LDHC understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.
LDHC is committed to excellence in serving and providing goods, services or facilities to all customers including people with disabilities. Our accessible customer service policies are consistent with the principles of independence, dignity, integration, equity and equality of opportunity for people with disabilities.
Download the LDHC Accessibility Policy to learn more.
Lady Dunn Health Centre will make written information and other forms of communication accessible, upon request. Please contact Administration at 705-856-2335 for more information.
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"Our Commitment" Providing Services to People with Disabilities:
To maximize accessibility for everyone, especially those with disabilities, the Lady Dunn Health Centre always:
- Gives consideration to a person's disability when communicating with them.
- Welcomes assistive devices such as wheelchairs, walkers, and oxygen tanks.
- Allows service animals in our facility (in adherence to Infection Control Policies and Ontario Public Health Law).
- Welcomes support persons.
- Informs patients if and when accessible services are not available.
- Welcomes and invites feedback.
If you would like to provide feedback, please speak with a staff member or contact Quality Improvement at 705-856-2335 or email quality@ldhc.com
Help us improve accessibility at the Lady Dunn Health Centre by providing feedback, sharing concerns, ideas or comments about how we provide care and service. Email us at quality@ldhc.com or by calling 705-856-2335 to arrange for other accessible ways to provide feedback on accessibility.
Integrated Accessibility Standards Multi-Year Workplan
| Requirement |
Initiative |
Deadline |
Status |
|
Establishment of Accessibility Policies
Maintain policies, governing how the organization achieves and further builds on, to enhance accessibility.
|
Maintain the accessible customer service policy setting out practices and procedures with respect to accessible customer service, addressing various matters including communication with individuals with disabilities, assistive devices, support persons and service animals
|
Ongoing
(Achieved 2021)
|
Policies compliance reviewed August 2019
|
|
Accessibility Plan
- Establish, implement, maintain and document a multi-year accessibility plan.
- Post the accessibility plan on website and provide the plan in an accessible format upon request.
- Review and update the accessibility plan at least once every five years.
|
Develop Multi-year Work Plan
Post policy and plan on website.
|
Yearly update
|
Ongoing
|
|
Training
Ensure training is provided on the requirements of the accessibility standards to:
- all employees, and volunteers;
- all persons who participate in developing the organization's policies; and
- all other persons who provide goods, services or facilities on behalf of the organization.
Provide training for any changes to the policies described in Accessibility policies ongoing basis.
|
Developed and delivered Customer Service Staff self-learning module to all current employees.
Provide AODA online training in the orientation program for all new employees and volunteers.
Complete Facility Management AODA Training
|
In place and ongoing.
In place and ongoing.
2021
|
Completed
Ongoing
|
|
File on-line accessibility report
|
Register and report progress on-line with Ministry
|
December 31, 2021
|
Completed
Ongoing as required.
|
|
Feedback
Provide processes for receiving and responding to feedback.
|
Online feedback form posted on website. Form updated to be auto-fillable and can be submitted directly from website.
|
August 2019
|
Completed
|
|
EMPLOYMENT STANDARDS
Recruitment-General
Employees and the public are notified about the availability of accommodation for applicants with disabilities in the recruitment processes.
Ensure that all successful applicants are informed of the accommodation policy as noted in the Accessibility Program.
|
Availability of accommodation standard on job posting template.
Standardize hiring process to include offers of accommodation.
|
August 2019
|
Completed
|
|
Informing Employees of Supports
Inform employees policies used to support employees with disabilities, including, policies on the provision of job accommodations that take into account an employee's accessibility needs due to disability.
Provide information required to new employees as soon as practicable after they begin their employment.
Provide updated information to employees whenever there is a change to existing policies on the provision of job accommodations.
|
Posted updated Accessibility Program on Intranet and send annual email to employees to review program.
At orientation, include the Accessibility Program as part of the intake process.
Email employees of updates to the Accessibility Program when there are changes to the provisions of job accommodations.
|
August 2019
Ongoing
As needed
|
Completed
Continuous
As needed
|
|
Accessible Formats & Communication Supports for Employees
When an employee with a disability so requests it, consult with the employee to provide or arrange for the provision of accessible formats and communication supports for,
(a) information that is needed in order to perform the job
(b) Information that is generally available to employees in the workplace.
|
|
Ongoing as needed
|
Ongoing as needed
|
|
Accessible Websites and Web Content
Internet website and web content must conform with WCAG 2.0
|
Review standards and work with web designer to have website in compliance.
|
Jan 1, 2021
|
Completed.
|
|
Emergency Preparedness
Provide individualized workplace emergency response information to employees who have a disability.
|
|
Ongoing as needed
|
Ongoing as needed
|
|
Documented Individual Accommodation Plans
Develop written process individual accommodation plans for employees with disabilities including:
- The manner in which an employee requesting accommodation can participate in the development of the plan.
- The means by which the employee is assessed.
- The manner in which the employer can request an evaluation by an outside medical or other expert, at the employer's expense, to determine if and how accommodation can be achieved.
- The manner in which the employee can request the participation of a colleague/representative in the development of the accommodation plan.
- The steps taken to protect the privacy of the employee's personal situation.
- The frequency with which the individual accommodation plan will be reviewed and updated and the manner in which it will be done.
- If an individual accommodation plan is denied, the manner in which the reasons for the denial will be provided to the employee.
- The means of providing the individual accommodation plan in a format that takes into account the employee's accessibility needs due to disability.
|
Details of accommodation plans outlined in the Accessibility Program.
|
Ongoing
(Attained Jan 1, 2016)
|
Completed
|
|
Return to Work Process
Develop a return to work process for employees who have been absent from work due to a disability and require disability-related accommodations and document the process.
|
Included in Accessibility Program.
|
Ongoing
(Attained Jan 1, 2016)
|
Completed
|
|
Performance Management
Take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans,
|
Included in Accessibility Program.
|
Ongoing
(Attained Jan 1, 2016)
|
Completed
|
|
Career Development & Advancement
Take into account the accessibility needs of its employees with disabilities as well as any individual accommodation plans, when providing career development and advancement to its employees with disabilities.
|
Included in Accessibility Program.
|
Ongoing
(Attained Jan 1, 2016)
|
Completed
|
|
Redeployment
Take into account the accessibility needs of its employees with disabilities, as well as individual accommodation plans, when redeploying employees with disabilities.
|
Included in Accessibility Program.
|
Ongoing
(Attained Jan 1, 2016)
|
Completed
|