Service Accountability Agreements
Every hospital in Ontario is required to negotiate a Hospital Service Accountability Agreement (HSAA) with Ontario Health. The H-SAA stipulates accountability and performance obligations for planning, integration and delivery of programs and services.
At the Lady Dunn Health Centre, we are committed to being open, transparent and accountable to patients, visitors, community and staff. As part of that commitment, we are pleased to post our Hospital Service Accountability Agreement (H-SAA) and our Multi Sector Service Accountability Agreement (M-SAA).
These documents outline our performance obligations, and the resources in which we have pledged to deliver care:
For more information, visit the Ontario Health.